Monday, March 21, 2016
Dear our valued customers, We're currently experiencing issue with network routing on our 103.17.208.xx subnet range. Customers who're hosted on that range of IP will encounter intermittent access. Our network engineers are currently working in resolving this issue. We're sorry for the inconvenience. Service Operation Center Onnet Solutions Sdn. Bhd
Tuesday, January 5, 2016
Dear customers, As we've informed earlier, AIMS datacenter will conduct a major maintainence operation on one of their UPS on: Start Date : 9th January 2016, 0001hrs End Date Time : 10th January 2016 , 0001hrs Therefore, we're preparing a preparation on affected floor which host our's and client's servers to minimize the effect of the power down on upcoming Friday. There might...
Sunday, January 3, 2016
Dear Our Valued Customer, AIMS Datacenter will conduct an emergency power maintenance on one of the UPS as per date and time below : Start Date : 9th January 2016, 0001hrs End Date Time : 10th January 2016 , 0001hrs During the maintenance, we will have our Datacenter Engineer standby onsite to monitor all equipment physically. This e-mail is to notify possible temporary...
Wednesday, November 11, 2015
Dear our valued customers, We would like to inform that we'll officially change our phone number to the following: Kuala Lumpur : +603-7453 6900 Penang : +604 - 684 6900 Above numbers is to replace our current number (+603-7880 0887 and +603-7880 1358) with immediate effect. The two phone number will be discontinue anytime. We would like to thank you...
Wednesday, October 7, 2015
Dear valued customer, As a customer of Onnet, we want to sincerely thank you for choosing us as a team to host your business e-mails and website. Like you, we know that a stable platform is one of the critical success factors in business communication. We are writing to you today to announce that we'll retire the old hosting plan to ensure that we can continuously serve you and your...
Tuesday, July 7, 2015
Incident Background Today's incident inherit the same effect of what happened on last Friday . Monitoring suggest incident happened approximately on 10:55AM. Summary There is some inteference happened on the switch which caused by one of the virtualization cluster. it's causing a redirect internal loop and confuse the routing table to the switch ending up with unreachable access to our...
Friday, July 3, 2015
Root Cause The issue with connectiivity happened today is due to one of our dedicated server subscriber which has installed some sort of software in their server which causing looping of network and jammed up our switches. Impact of the incident The incident affecting all our customers who're hosted in our network. All communication from & to the servers hosted in our hosting...
Monday, June 1, 2015
Dear Customer, We are sorry to inform you that we are shutting down our virtual office service on September 15, 2015. We are re-indexing our focus on hosting solution. All virtual office subscription will be no longer available by September 15th, 2015 and all new order will no longer be process by immediate effect. What need to be done from your end? You might need to...
Wednesday, January 8, 2014
Need help? No problem! We are here 24x7 ready to assist you. Just submit your support request here and one of our friendly engineers or client service representatives will attend to your request very soon.
Tuesday, December 24, 2013
The year 2013 is drawing to a close and a whole new 2014 is just around the corner. In this festive season, on behalf of the entire Onnet team, we would like to wish everyone a joyful time ahead. In conjunction with the upcoming holidays, Onnet office will be closed on the following days: Christmas Day, Wednesday 25/12/2013 New Year Day, Wednesday 1/1/2014 For support...
